100% GUARANTEE
We guarantee you the most premium product in the world. Our Fish is hand selected based on strict sashimi grade criteria. Timing of the catch and dynamic five-point inspection handling assures the Honolulu Fish Company Brand benchmark of quality you will receive on a consistent basis.
We guarantee that your product will arrive in pristine condition. Cutting edge technology and innovative processing methods at Honolulu Fish Company aim to lock Hawaii's famous day boat freshness in suspended animation during its overnight flight to you. We guarantee that you will see and taste what we are talking about.
We also guarantee that what you order is what you get. Quality Control personnel at Honolulu Fish Company assures that our electronic digital scales are constantly calibrated for accuracy and monitors order fulfillment so that your goods ship correctly. Selection of your wild caught Hawaiian fish often requires that we notify you in live realtime mode as boat landings occur so that alternative choices can be made. Welcome to the dynamic world of Honolulu Fish Co. Brand freshness!
We do appreciate being notified by the next business day should problems occur. Our 100% guarantee of excellence is your assurance of quality from Honolulu FIsh Company. If we fail to deliver om any aspect of our guarantee, we will replace your order or refund your money, provided you notify us at 888.475.6244 (weekdays 4:30 am to 2:30 pm HST) the next business day after receipt of your order. Do not refuse delivery or return any product without first making arrangements with Customer Service.
Replacement or refund do not constitute an admission of any kind by Honolulu FIsh Company. We reserve the right to fully investigate claims that we believe may be unfounded or fraudulent.